In the case of physical Products, if you cancel a Contract at any time prior to us instructing our agents to dispatch the Product to you, we will refund your payment in full.
Where a physical Product has been dispatched to you, you will ordinarily have no right to a refund. However, in certain circumstances, we may agree to such a refund or to a partial refund of the purchase price if we believe same is warranted. For further information, contact our customer care team.
Refunds for physical products are conditional on the return of the product to us in a manner which is fit for re-sale.
When you return a physical Product to us, we will examine the returned Product and will notify you of any entitlement you may have to a refund or partial refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the Product.
You must ensure that any information supplied to our site is accurate. Where you have supplied incorrect or false information we will not accept responsibility for same or offer a refund on foot thereof.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Due to the instantaneous means of providing downloadable Products, you will have no right to cancel a Contract for the purchase of such Products where you purchase same online using a debit or credit card. Your payment in respect of any such Products will therefore be non-refundable. However, in limited circumstances, we may consider offering you a refund. For further information, contact our customer care department.
Where you purchase your downloadable Products using our manual order processing option you will have a right to cancel the Contract up until the time the Product has been dispatched to you.